ServiceNow will enable request, deployment of Windows 365 through Teams


ServiceNow has reported an integration that enables the request, approval, and getting of Windows 365 cloud PCs through Microsoft Teams.

The solution has been co-developed with Microsoft, as indicated by a blog post by ServiceNow ITSM business unit VP and general manager Matt Schvimmer reporting the joining.

A representative request for a cloud PC through Teams begins a work process that is shipped off ServiceNow ITSM to accumulate the vital approvals.

ITSM then, at that point utilizes Microsoft Azure Active Directory to add the mentioned client to the suitable security framework, which automatically doles out the client a Windows 365 license.

At the point when the cloud PC is prepared, ITSM informs the client in Microsoft Teams and gives access.

“As more and more companies settle into the new reality of hybrid work at scale, the ease of making desktops accessible from anywhere – along with the adoption of workflow technologies and processes all from a single platform – will be critical,” Schvimmer wrote in the post.

“More than half (59 percent) of employees say their companies don’t have a fully integrated system to manage digital workflows, according to The Work Survey by ServiceNow. On top of that, the use of digital collaboration tools has skyrocketed, with active users in Microsoft Teams surging to 145 million users per day in 2021, up from 75 million in 2020.”

The integration is relied upon to be accessible to existing ITSM clients as a free application in the ServiceNow Store in the next quarter.

ServiceNow likewise declared updates to its Workplace Service Delivery solution, adding mobile features for employees and further developing information and insights to inform real estate costs and optimisation.

New features incorporate single-click reservations in the mobile application with intelligent suggestions; information on the number of employees coming into a workplace on a given day, month or year; and further developed planning and wayfinding.

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