Zoom executive says hybrid work will keep on driving development later the pandemic

Zoom will keep on being important later in the pandemic in any event, when individuals return to the office, as indicated by an executive from the video communications organization.

More associations are pushing toward a hybrid work model in which representatives work both in the office and from home every week.

“I think there are three big shifts that are happening post-pandemic that businesses are investing in and that’s spurring our growth and relevance,” Ricky Kapur, head of Asia Pacific at Zoom, told CNBC’s “Street Signs Asia” on Friday.

To start with, organizations are pondering making inclusive, collaborative and hybrid work environments for staff, he said.

“Employees are demanding flexible work arrangements and the ability to work frictionless, irrespective of where they are,” Kapur added.

Second, organizations are rethinking customer engagement experience, with buyers demanding more accommodation.

“Whether it’s a retail experience, the ability to live feed into the store and speak with a live person — see a product, have a real conversation, and then make a purchase decision. Consumers are expecting that from companies,” he said.

The third enormous shift is that digitally native organizations are building innovative platforms to make services that connect with new shoppers, particularly in regions, for example, health care and education, as per Kapur.

A large number of individuals utilized the organization’s technology over the past two years to stay aware of school and work or to socialize. However, development eased back as individuals got back to work and school in person.

Zoom’s revenue rose by 35% from a year sooner in the quarter finished Oct. 31, down from 54% development in the quarter previously.

However, Kapur stays hopeful that as individuals move into a hybrid setting, they will keep on searching for adaptability in the manner they communicate.

He added that Zoom’s “mobile and frictionless” business has developed “from zero to 2 million users in under two years. It’s one of the fastest-growing cloud services.”

“The numbers tell us that customers are still investing and continuing to invest in Zoom post-pandemic,” he said.